Shipping Policy
Shipping Policy
Effective Date: 31st March 2025
Last Updated: 31st March 2025
This Shipping Policy governs the delivery of digital gold purchased via the neki.digital platform operated by Luminescentia Technologies India Private Limited (“we,” “us,” or “our”), in partnership with Digital Gold India Private Limited (SafeGold).
1. Nature of Product
All purchases made via the neki.digital platform pertain to digital gold, which is stored in a secure, insured, and audited vault maintained by SafeGold and its appointed partners.
2. Physical Delivery
Customers may request the physical delivery of digital gold subject to:
- A minimum redemption quantity, as specified by SafeGold from time to time.
- Availability of SafeGold’s logistics and fulfillment partners in the customer’s location.
- Completion of all required KYC and verification procedures.
All delivery requests are processed, fulfilled, and managed solely by SafeGold and its authorized partners.
3. Roles and Responsibilities
- neki.digital (Luminescentia Technologies India Pvt. Ltd.) acts solely as a distribution and technology platform.
- All matters relating to gold storage, redemption, and physical delivery are governed and executed by SafeGold.
- Customers are advised to refer to SafeGold’s delivery terms and timelines available at www.safegold.in for up-to-date information.
4. Limitation of Liability
We are not responsible or liable for:
- Any delays, non-deliveries, or fulfillment issues related to physical delivery.
- Discrepancies in gold weight, purity, or packaging.
- Changes in delivery timelines or redemption terms as determined by SafeGold.
- Any damage, theft, or loss occurring during transit.
All such matters are handled directly by SafeGold, and customers must reach out to SafeGold’s customer support for redressal.
5. Cancellation and Refunds
Once a delivery request has been initiated, it cannot be cancelled or reversed.
Digital gold purchases are non-refundable once the transaction has been confirmed.
6. Contact & Support
For queries related to your delivery status or process, you may:
- Contact SafeGold support via www.safegold.in
- Or email us at support@neki.digital, and we will direct your concern to SafeGold where applicable.
7. Policy Updates
This Shipping Policy may be updated periodically. The latest version will always be available on our website.
Note: By using our platform, you acknowledge and accept that Luminescentia Technologies India Pvt. Ltd. is not involved in the delivery process and holds no direct liability for the fulfillment or execution of physical gold redemptions.